PRIVACY AND POLICY – MEDIELAJ

Last Updated : August 2024

MediElaj is an online platform available as a website and mobile application built by Medpredict Private Limited, to provide smart and best medical facilities or Services to its users.

This page is dedicated to informing users or visitors of our policies regarding the collection, use, and disclosure of personal information by the users with their consent to use our Service.

By choosing our Services you are agreeing to the collection and use of information about this policy. The personal information collected by us is solely to improve our Services. We ensure not to disclose the personal details of the users to anyone except as described in this privacy policy.

The terms used in this privacy policy have the same meanings as in our Terms and Conditions, which are accessible at MediElaj unless otherwise defined in this Privacy Policy.

We may require you to provide us with your medical and general data, including but not limited to certain personally identifiable information while using our service, for a better experience. The information shared by you will be retained by us and used as described in this privacy policy.

Information collected by us may include the following data:

1. Phone Number and Email

   This information is used for authentication, app functionality, and communications. This information can also be used for marketing purposes (if not opted out by the user).

2. Gender, Height, Weight, DOB and other demographic data

   This information is required for successful diagnosis. In some cases, providing wrong information can result in a wrong diagnosis.

3. Symptoms, Medication history, pre-existing diseases and other health-related information:

   This information is voluntarily provided by you for using our services, this information is required for disease diagnosis, disease tracking and health-related services offered in the app.

To delete any information or data saved with us can be removed or deleted. To delete the data please write an email to ‘support@medielaj.com’, your data will be removed instantly after successful verification of your data.

We make sure that while using our Service if there is an error in the app then we collect data and information (through third-party products) from your devices. The information of your device such as operating system version, the time and date of use of the service, the configuration of the app while accessing the service, device name, and other statistics are the Log Data.

Cookies are small files containing a small amount of data generated by a web server and are often known as anonymous unique identifiers. These are stored in your device’s internal memory and are sent to your device every time you visit a website.

Our app does not use these ‘cookies’ directly, although the app may use a third-party code and libraries that use ‘cookies’ to collect information and improve their services.

However, you may either accept or refuse these cookies and get notified when a cookie is being sent to your device. If you choose to refuse our cookies, you may be not able to use some portions of our services.

We may appoint third-party companies and individuals for the following reasons:

• To facilitate our service.
• To provide the service on our behalf.
• To provide platform-aligned services.
• To assist in analyzing how our services are used.

This is to inform all the users that these third parties have access to the personal information of the users so that they can perform the task assigned to them on our behalf. Nevertheless, the third party is obligated to not disclose or use your personal information for any other purpose.

MediElaj values your privacy and restricts the disclosure of the personal information provided by you, hence we are striving to use commercially acceptable means of protecting it. Still, the internet is not 100 % reliable and safe, but be assured that there will be no way to transfer online data and our method of electronic storage is completely secure and protected. But in case of any cyber-attack that goes beyond our security, we will not be able to provide data safety.

This service may contain third-party links, if you click on the link of other websites you are redirected to that website but remember that these other links are not operated by us, thus make sure to read and review the privacy policy of these websites carefully and visit at your own risk. We have no rights over the content, practices, and privacy policies of the third-party website.

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

For any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@medielaj.com.